Our products are perishable once opened. Therefore, all food sales are final when the respective packing is opened.
Wood's Vermont Maple Syrup will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Wood's Vermont Maple Syrup is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand.
If your item(s) is returned to us because of an incorrect address provided by you we will reship a product and you will be charged the full cost of shipping and handling. If a product is returned to us damaged due to an inaccurate address provided by you, you will not receive a refund. Refunds for damaged goods can only be credited to the originating credit card. No returns will be granted when item(s) are purchased at store location, expos or by a third party.
For more information, please contact us.